How to Access E-Mail When there is an “Unauthorized” Message

Ref # - 2300

General

If you are receiving an “unauthorized” message when trying to access your email, it’s likely because you have some quizzes that are started but not yet submitted. Please verify that you don’t have any quizzes or self-tests marked as “IN PROGRESS.” If you do, you’ll need to open and submit them before your email access will be restored in the Learning Hub.

Step By Step Instructions

Click on the Envelope Email Icon and Submit the Quiz(s)

  1. So, just click on the envelope icon (it probably has a red dot beside it) that is to the left of your name at the top right of the Learning Hub. It will show you which quizzes need to be submitted.
  2. The quizzes may be from an old course you took in a previous term, so just click on the quiz name, “Continue Quiz”, and click “SUBMIT”. Do this for each quiz that is in progress, and once they are all submitted, you will be able to use your the Learning Hub mail tool again.
  3. If the quizzes are from courses that are finished, don’t bother answering the questions. Just submit the quiz.

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