Contact Numbers
BCIT offers three technical support groups. Information Technology (IT), Educational Technology Services (ETS) and Audio Visual Services (AVS). You can contact us by phone or email for assistance. Please have your BCIT ID number ready (eg. A0123456)
ETS - Learning Hub Support
The ETS Help Desk is your first point of contact for BCIT Learning Hub related questions or problems. The ETS Help Desk will guide and assist you to resolve your Learning Hub inquires.
Information to have ready
- Your full name and your BCIT ID (e.g., A01234567).
- Please have your CRN ready (Course Reference Number)
- Your Course Term (ex. 202310)
How to Contact Us
- Please submit only one inquiry per issue
- Call us Local: 604.412.7444 (option 2)
- Call us Toll Free: 1.800.351.5533 (option 2)
- Email us at techhelp@bcit.ca
Hours of Operation
| Year Round | |
|---|---|
| Day of week | Hours |
| Monday to Friday | 7:30 a.m. to 5:00 p.m. |
IT Services
The Service Desk is your first point of contact for BCIT IT related questions or problems. The Service Desk will guide and assist you to resolve your BCIT computing needs.
How to Contact Us
- Visit the Knowledge Base for solutions
- Create a request by logging into the Self Service Portal
- Get IT Help
- Call 604-412-7444 (option 1) or toll-free (Canada and US only) at 800-351-5533 (option 1)
- E-mail techhelp@bcit.ca and include your BCIT ID number, your Full Name and detailed information on the issue.
Information to have ready
- Your full name and your BCIT ID (e.g., A01234567).
- Be prepared to describe the problem clearly. What are you trying to accomplish? What exactly is happening (or not happening)? If your computer is displaying an error message, record the exact text of the message.
- If possible, be at the location of the affected computer when you contact us.
- If you are using a BCIT issued computer, the BCIT asset number (look for the BCIT sticker with a barcode)
Hours of Operation (Burnaby Campus)
| September to May (first two weeks of May) (except Christmas break) | |
|---|---|
| Day of week | Hours |
| Monday to Friday | 8:00 a.m. to 9:30 p.m. |
| Saturday | 8:30 a.m. to 2:00 p.m. (phone and web service only) 2:00 p.m. to 4:00 p.m. (instructor hotline only) |
| Sunday | 8:30 a.m. to 12:00 p.m. (phone and web service only) |
| May (last two weeks of May) to August (including Christmas break) | |
| Day of week | Hours |
| Monday to Friday | 8:00 a.m. to 4:30 p.m. |
Hours of Operation (Downtown Campus)
| September to May (first two weeks of May) (except Christmas break) | |
|---|---|
| Day of week | Hours |
| Monday to Friday | 8:30 a.m. to 9:30 p.m. |
| Saturday | 8:30 a.m. to 4:30 p.m. |
| Sunday | 8:30 a.m. to 4:30 p.m. |
After hours
- Search the Knowledge Base
- Log in to the Self Service Portal and create a request
- Send an e-mail to techhelp@bcit.ca
- Leave a voice mail with the Service Desk at 604-412-7444 (option 1) or toll-free at 800-351-5533 (option 1)
Audio Visual Services
BCIT Audio Visual (AV) Services is responsible for supplying audiovisual equipment and related services for instructional and administrative purposes throughout BCIT.
There are two groups that provide coordinated AV services on behalf of the Institute:
- AV Services department, part of the Learning and Teaching Centre, located at the Burnaby Campus
- AV Support, part of BCIT Administrative Services, department located at the Downtown Campus
At all main and other BCIT campuses, AV service and support departments provide the following services to faculty, staff and students:
- Circulation of loaned AV equipment for both students, and instructors and staff
- Help desk for AV equipment issues
- Assistance with equipment setup
- Service, maintenance and installation of Institute AV equipment
- Product recommendations, evaluations, and purchase
- Refreshing of installed and circulating AV equipment
- Other services such as staging of special events
Other responsibilities include maintaining an inventory of Institute AV equipment, and staging and support of Institute events and conferences.
Programs or services are encouraged to consult with AV Services when considering the purchase of new AV equipment to ensure that, where possible, the product is compatible with existing equipment, it can be maintained and repaired by AV Services staff, and it has been tested and evaluated for use in a teaching and learning environment.
Circulation Desk
Monday–Thursday: 7:30 am–7:00 pm
Friday: 7:30 am–4:30 pm
Saturday & Sunday: Closed
Technical Phone Support
Monday–Thursday: 7:30 am–7:30 pm
Friday: 7:30 am–5:00 pm
Saturday: 8:30 am–1:30 pm
Sunday: Closed
E-mail: avserves@bcit.ca
Website: www.bcit.ca/avservices
The Learning and Teaching Centre
The Learning and Teaching Centre (LTC) designs and develops instructional materials and provides educational technology support. The LTC offers integrated services for curriculum and instructional development with the mandate to help BCIT Schools develop and deliver quality teaching and learning that meets the needs of students and industry.
Here’s a brief selection of what we offer:
- Assistance developing new and existing programs, curricula, and courses
- Conversion of courses to a blended or fully online environment
- Technology support for the Learning Hub
- Video creation, graphic design, and animation
- Multimedia objects and 3D simulation
- Audiovisual equipment and support
- Workshops for instructional development and teaching excellence
Key Contacts
General Information: 604-456-1221
Learning Hub Support: 604-412-7444 Option 2
Audio Visual Services: 604-412-7444 Option 3
Reach Us Online
If you have a general question, ask us?
bcit_ltcinfo@bcit.ca
Visit Us In Person
Burnaby Campus
Building SE12-203
3700 Willingdon Avenue
Burnaby, B.C.
V5G 3H2
Instructional Development Consultants
One Instructional Development Consultant (IDC) liases with each school at BCIT. Contact your IDC School Liason to access the full range of support offered by the Learning and Teaching Centre.
Registration Office
Questions about Course Registration?
If you have questions about course registration or want to register over the phone, call Student Information & Enrolment Services at 604-434-1610, or toll free within Canada or US: 1-866-434-1610.
Part Time Studies Contacts
Student Information and Enrollment Services
Advising
If you would like to explore your options with a program advisor, please visit the Program Advising website for contact information.
Key Registration Dates
Most courses in Part-time Studies are term-based, starting the second week of January, April, and September and are 12 weeks in length. Exceptions to course start dates, end dates, and course length include:
- continuous intake courses
- non-credit courses or courses less than 3 credits
- one-day, weekend or compressed-time intensive courses.
Library Services
BCIT Library Services
https://www.bcit.ca/files/library/pdf/bcit_libprofile.pdf
BCIT Library Catalogue
https://www.bcit.ca/library/catalogue/
Chat with a Librarian
Need to Chat with a Librarian? Ask Away
Hours
| Monday – Thursday | Friday | Saturday/Sunday | ||
|---|---|---|---|---|
| Apr 11 – May 17 | 9:00 am – 6:00 pm | 9:00 am – 6:00 pm | closed | |
| May 19 – July 4 | 9:00 am – 9:00 pm | 9:00 am – 5:00 pm | Sat 11:00 am – 5:00pm Sun 10:00 am – 9:00 pm |
|
Indigenous Services
The Gathering Place
The Indigenous Gathering Place is a comfortable, welcoming and safe space for students, families and staff. Mi Chap Tukw, the BCIT Indigenous Gathering Place (IGP) is located on the Burnaby campus at SW1-1521.
Mi Chap Tukw
Mi Chap Tukw means “a home away from home,” the logo, which is called Snewayelh, means “teachings,” and the hand symbolizes the transfer of knowledge from one generation to the next, raised in the Coast Salish welcome gesture.
Through cultural and educational activities, Mi Chap Tukw creates a sense of inclusion and belonging for Indigenous students. Students and staff across BCIT are invited to participate in ceremonies celebrating the diversity and richness of the Indigenous culture.
Indigenous students are encouraged to enjoy this space and have access to:
- Fully equipped kitchen
- Student computer lounge
- Common studying area
- Check out other ways Indigenous Services can help
IGP was made possible through the Gathering Place Grant from the Ministry of Advanced Education and Labour Market Development of B.C in 2008. The Grand Opening took place on November 9, 2011.
Get to know the architect: Alfred Waugh, MAIBC, LEED, AP, Architect, Chipweyan Nation.
Office hours
Please note that the Indigenous Services staff have moved online until further notice. During this time, all inquiries and requests should be sent by email to gathering_place@bcit.ca and we will respond as quickly as possible. In-person drop-ins are not available.
For more information on BCIT’s COVID-19 institute response, please see the latest update on BCIT’s Breaking News.
Counselling and Student Development has developed a COVID-19 Mental Health at Home for the BCIT community.
General contact information
Phone: (604) 432-8474
Fax: (604) 431-0724
Email: gathering_place@bcit.ca
Office location: Burnaby Campus, Building SW1, Room 1521
Indigenous Services
British Columbia Institute of Technology
3700 Willingdon Avenue
Burnaby, British Columbia
Canada V5G 3H2
Accessibility Services
Accessibility Services
British Columbia Institute of Technology
3700 Willingdon Ave
SW1 Room 2360
Burnaby, BC, Canada
V5G 3H2
Tel: 604-451-6963
Fax: 604-432-8839
E-mail: accessibility@bcit.ca
Our office hours are:
Monday to Friday 8:30am-4:00pm (June – August)
Monday to Friday 8:30am-4:30pm (September – May)
*Limited number of virtual appointments is now available to the students. You can meet with a Vocational Rehabilitation Specialist (VRS) via private video conference.
Disability designated parking stalls in Burnaby campus
Any individual with a valid “SPARC pass” may park in any disability designated parking stall on campus 24/7 with no restrictions to specific areas.
Students may park for as many hours as they have paid for at the Students and Staff parking lots. Visitor lots may have time restrictions. Please check and then adhere to these restrictions.
- Please clearly display BOTH your SPARC pass AND proof of parking payment.
- Don’t forget to check our new Elevator Status Notification System if you’re planning to use elevator(s) in Burnaby campus.
- Check BCIT Burnaby campus Accessibility Map
Safety and Security Services
The BCIT Safety, Security and Emergency Management department works with BCIT academic programs and service areas in providing a safe, secure and disaster resilient environment. We are committed to being responsive to our community in the delivery of quality service.
https://www.bcit.ca/safetyandsecurity/
Parking office
| Location | Burnaby Campus, SW1-1019 |
| Hours | 7:30am – 3:15pm, Monday to Friday |
| parking@bcit.ca |
Parking administration at BCIT is part of Transportation and Grounds within Facilities and Campus Development.
BCIT Bookstore
Visit us at: https://www.bcit.ca/bookstore/
Burnaby Bookstore
For Burnaby, ATC, BMC & AIC course materials
Building SE2 (north side, ground level)
3700 Willingdon Avenue
Burnaby, BC
V5G 3H2
Phone: 604-432-8379
Toll Free within Canada: 877-333-8379
Fax: 604-432-7923
Downtown Bookstore
For Downtown Campus course materials
2nd Floor
555 Seymour Street
Vancouver, BC
V6B 3H6
Phone: 604-412-7799
Fax: 604-687-2488
Bookstore Annex
For Distance Education course materials and online order pick-ups.
Building NE9 (west side, ground level, room 160)
3700 Willingdon Avenue
Burnaby, BC
V5G 3H2
Phone: 604-412-7402
Toll Free within Canada: 877-333-8379
Fax: 604-432-7923
BCIT Burnaby Library
*** For BCIT Bookstore after hours web order pickup only. The Library staff will not have any access to order details. ***
Building SE14
3700 Willingdon Avenue
Burnaby, BC
V5G 3H2